THEVEGBOXCAFE.CO.UK
Hello and welcome to our Terms and Conditions. Our lawyers tell us that we must have them both to protect us and, more importantly, to protect you, when you are using the Veg Box Café Delivery service. These terms are legally binding and so we ask you to read and understand them before you start using the site.
To help make them more readable, we’ve spilt our terms into several bite sized sections.
General Terms – for all of our visitors, whether you sign up for an account or not.
The Veg Box Café Terms – which apply if you sign up for an account.
Our Privacy and Cookie Policy – which shows what we do with your data.
Glossary – a small section designed to define some of the words we use.
GENERAL TERMS
1. Your promises to us
You agree that:
1.1 You have the legal right to make an Agreement with us
2.1 You are over the age of 18 years.
2. Our Content
We or our business partners own all of the information, text and images (“content”), we display on the Site and some of that content has a value which we need to protect. We also need to protect the work we’ve done in building the Site and the services we offer so, the following terms are designed to protect us:
2.1 You may not copy or use any of our content for any purposes, except, of course to use the Site.
2.2 You won’t use robots, spiders, scrapers or similar things on the Site.
2.3 You won’t try to get round any of the security measure we use on Site.
2.4 You won’t do anything that might cause our systems to crash.
2.5 You won’t copy, take or steal any part of the Site for use in any other application or website or for any other purpose.
2.6 You won’t try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any programs or systems we use in connection with the Site or the services it offers.
2.7 You won’t copy, imitate or use the trademarks and/or designs and/or layout or anything else which would usually amount to intellectual property and which we own.
3. Privacy
You and we both agree that our Privacy Notice forms part of these Terms and Conditions.
4. Disclaimers
4.1 We can’t promise that the Site will meet your needs; that it will work properly; that it will be fit for a particular purpose or that it will not infringe the rights of others.
4.2 We can’t promise that the Site will work with all systems; that it will be secure and that all information provided will be accurate.
4.3 We don’t give advice on the Site, just general opinions, so get full advice, on what we say, when you make any decisions.
4.4 You take full responsibility when you use any site we may link to and accept that we have no control over your activity on that site.
4.5 The opinions expressed in any blogs appearing on the Site are those of the people that write them, and do not necessarily reflect our own opinion.
4.6 We take all reasonable effort to test material before placing it on the Site. In the very unlikely event of any loss, disruption or damage, we cannot be held responsible for any loss, disruption or damage to your data or device which may occur whilst using material derived from the Site.
4.7 If you link to any other application or website when using the Site then you understand that separate conditions will apply to those services and that we have no control over those conditions – so you agree that you will read and understand them before using them.
5. Availability of the Site
5.1 We can’t promise that the Site will be available all the time and, if it’s not available for any reason, you can’t hold us responsible for anything you lose as a result.
5.2 We can suspend or stop the Site, and the services we offer, at any time and for any reason.
6. Limitation of liability
6.1 As far as we are allowed by law, we deny liability for any losses of all kind which you incur from using the Site and the services we offer. You use the Site and our services at your own risk.
6.2 Nothing in these terms stops us from being liable for death or personal injury resulting from any negligence or fraud that we cause.
6.3 If you upload or pass any information to us which is incorrect in any way, you will be completely responsible (and give us a full indemnity) in respect of all liability of whatever nature which we incur as a result.
7. Changes to our terms?
We sometimes change these terms and, when we do, the changes will apply from the date we make them.
8. General matters
8.1 English/Welsh law applies to our terms and that is the only jurisdiction which can govern them.
8.2 We and you are not in any form of business partnership.
8.3 These terms supersede any previous terms and conditions we have published and represent the entire understanding between you and us.
8.4 If a Court or other body says that any part of these Terms and Conditions is unenforceable, the rest of them will stand.
8.5 If either you or we need to give formal notice to the other, it must be done by email to the address each of us gives to the other from time to time.
DELIVERY TERMS
1. What we ask for You
We need you to confirm various things with you. By signing in, signing up or logging on to THE SITE your are promising the points mentioned below. This is to protect us and our other members.
So, you make the following promises:
1. You are a human being.
2. You are using the Site solely for the purposes ordering food from us.
3. You are using the services we offer for your own benefit and not for that of any third party.
4. The information with which you have supplied us is true, accurate and complete.
5. You are the owner of and have the legal right to use all images and information you supply to us.
6. You will have someone available to accept delivery of the order you make. If we are unable to deliver, we will not leave the order but will return it to our facility and, should you wish to have it redelivered, we may charge you a restocking fee and additional (reasonable) delivery charges.
7. Unless we have agreed otherwise with you, we deliver only to ground floor premises.
8. You will tell us, before you order, of any specific dietary needs or allergies, we need to consider.
2. What we promise You
2.1 That we will supply, as far as we are able, locally sourced produce of good quality and, where it possible, from organic farms but you accept that, with certain products, this is not possible. We also supply ready made foods, produced in-house, and other specially sourced products.
2.2 That the products we supply will be fresh or have a use by date which will allow them to be stored for a reasonable period.
2.3 We may substitute on product for another, if that is needed to maintain the quality of the products we supply. The substitute product will be as close to your original order as we can, reasonably, make it.
2.4 Unless we state otherwise, we do not include spices, herbs, sauces or other items which would normally be kept in your larder.
2.5 That we will use the minimum amount of packaging and that, where we can, we will reuse/recycle old cartons and material to pack your order.
2.6 That we will deliver your order as soon as we are able, as we can never forecast travel and/or weather conditions, we cannot guarantee that we will meet any delivery time we offer.
2.7 Any veg box we deliver will, in our opinion, provide sufficient food for at least 5 days, based on the nutritional needs of a normal adult individual.
3. Accounts
3.1 To use our Services, you must create an Account with us and when you do so, you promise that:
3.1.1 You will only have one Account with us
3.1.2 All information you submit is accurate and truthful
3.1.3 You will keep this information accurate and up-to-date
3.1.4 You will not share your Account with anyone else
3.1.5 You will keep your Account details confidential
3.1.6 You will not give your username or password to anyone else
3.1.7 Your username will not be offensive, suggest that you are someone else.
3.2 If there has been no activity on your Account for 12 months or if you break any of our terms, we may close your Account.
3.3 If you do anything which we think might be fraud, we may report those actions to the Police and the money standing to the credit of your account may be returned to any merchants involved or kept by us to cover the costs we are put to in dealing with your fraud.
3.4 You can cancel your Account with us at any time – all you need to do is email us at enquiries@thevegboxcafe.co.uk
4. Payment
4.1 We accept payment through the portal on the Site.
4.2 No order will be delivered until we have received payment for it in full.
4.3 If we need to refund any money to you, we will do so, using the means by which you paid us.
4.4 We do not retain any payment details, after your order has been dispatched.
4.5 We use secure payment gateways to process your payments to us.
5. Orders & Cancellation
5.1 Until we have confirmed receipt of your order and provided you with a delivery time and date, no contract exists between us.
5.2 You may cancel this Agreement until 24 hours before our planned delivery time and we will refund the sum you have paid us.
5.3 We may cancel this Agreement at any time (even after we have supplied you with a delivery time and date, and or any reason, without liability to you for any losses, of any nature, which you may incur.
5.4 Because we are supplying fresh food, we cannot accept returns, unless a product is defective.
GLOSSARY
The following words have the following meanings in these Terms and Conditions:
Account means the account you create with us if you register with THE SITE.
Agreement means the agreement which comes into effect when we accept your order.
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site
Post means any post you make to the Site
Service means each and any service provided to you by us.
Terms and Conditions means the General Terms, the Veg Box Delivery Terms, the Glossary and our Privacy Policy.
We are PURELINE GROUP LIMITED, a company registered in England and Wales under company number 17078042 and whose registered office is at 17a Burgate, Canterbury, Kent, England, CT1 2HG
You are a user of the Service or a visitor to the Site